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One of the big advantages of using QualSoft for software product development is our ability to extend the software company's own development and field services teams to meet specific customer requirements. Typically, software companies are stretched with development commitments and welcome the
opportunity to flex with competent outside resources.
QualSoft specializes in becoming the virtual development organization for our software partners, with a strong focus on customer requirements. Depending on the specific end customer, we can execute field-engineered product enhancements on site, at our partner's location, or offshore Product enhancements include core features, integration with other products, key performance indicators, report development, and platform porting and testing.
To satisfy ever-changing market needs and to be successful in the market, a software company has to constantly evolve its products by
- Quickly identifying new functionalities that satisfy the needs of customers and incorporating them into existing products.
- Integrating an existing product with other software platforms, using new generation integration concepts like EDI, XML, etc.
- Adapting existing products to web services.
QualSoft’s team is well versed in upgrading your existing products in an efficient and systematic manner. We evaluate and incorporate new features in your products, adding functionalities or an advanced interface making the product up-to-date.
Application Maintenance Methodology
Step I
- Select team based upon the execution platform, operating systems, software environment, business environment, databases, etc.
- Obtain thorough understanding of the business domain and a complete understanding of the application implementation
- Configure the right maintenance model along with a gradual knowledge transfer to the offshore maintenance team.
Step II
- Stabilize infrastructure and the support processes
- Obtain thorough understanding of the scope and complexity of technical and business issues
- Distribute work between client and offshore maintenance teams
- Provide training in the areas required to the maintenance team under the guidance of the onsite team
- Schedule workload and system analysis
Step III
- Acquire complete knowledge of application execution environment, operational knowledge, business logic and structural/design knowledge.
- Offshore maintenance team to perform most change request activities on its own, including help desk calls.
- Client team to retain highly critical activities like change prioritization and version control.
Step IV
- Provide steady state support
- Assume entire maintenance operation, from versioning and end-user support, to help desk activities
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