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Outsourced Software Product Maintenance
Outsourcing software maintenance services to Qualsoft can help you ensure that your software always has a competitive edge. We well equipped to provide a Outsourced Product Support and Maintenance service for Products and Applications. A well-defined methodology and its communications infrastructure are utilized to provide both onsite and an Outsourced Product Maintenance Solutions . The dedicated product support team at QualSoft provides round-the-clock support, application continuity, Help desk management with a high-level Standard Maintenance Procedures (SMP- Standard Maintenance Procedures), Procedural Manuals, infrastructure and ensures maximum application uptime.
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Application hosting & hardware maintenance :
- Application hosting on dedicated server
- Managing the continuity and resolving the hardware issues
- Application Continuity Management
- Availability Management
- Capacity Management
Offshore Software Product Maintenance :
- Corrective Software Product Maintenance : To resolve the corrective, incidental issues and errors.
- Preventive Software Product Maintenance : To plan and implement the action to avoid future problems based upon past incidents, anticipation, feedback and continuous improvement.
- Adaptive Software Product Maintenance : adoptions are made to the application as a result of external factors.
- Perfective Software Product Maintenance : To carry out functional modifications.
Offshore Product Maintenance Helpdesk & support :
- Settling the RFCs (Request for change) based on the priority through Corrective, Preventive, Adaptive and Perfective maintenance.
Receipt, acknowledgement, distribution, plan closer of issue / RFC registered by user. Responsibility will be carried out by Issue coordinator.
- For issues communication various tools including Client's application, e-Mail will be used. (3rd level: answer questions and resolve technical issues reported by client personnel).
Detailed coverage of following activity makes our maintenance service as a unique offering :
Incident Software Product Management
- Outsourced Product Modification Management
- Software Product Development Maintenance and renewal
- Outsourced Product Configuration control
- Program management and distribution Software Outsourcing
- Dedicated team 24/7 support
- Lower cost resources Software Company
- Focus on Core activity with in-house team.
- Rapid Time to Realize and Time to Market the software product.
Service Level Agreement (SLA) for Maintenance services for :
- Legacy product maintenance
- Component Development and up gradation
- Support to multiple platform versions
- Localization and customization of core products.
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