Our key offshore product maintenance services :
- Application hosting & hardware maintenance
- Application hosting on dedicated server
- Managing the continuity and resolving the hardware issues
- Application Continuity Management
- Availability Management
- Capacity Management
- Corrective Maintenance : To resolve the corrective, incidental issues and errors.
- Preventive Maintenance : To plan and implement the action to avoid future problems based upon past incidents, anticipation, feedback and continuous improvement.
- Adaptive Maintenance : adoptions are made to the application as a result of external factors.
- Perfective Maintenance : To carry out functional modifications.
Helpdesk & support :
- Settling the RFC's (Request for change) based on the priority through Corrective, Preventive, Adaptive and Perfective maintenance.
Receipt, acknowledgement, distribution, plan closer of issue / RFC registered by user. Responsibility will be carried out by Issue coordinator.
- For issues communication various tools including Client's application, e-Mail will be used. (3rd level: answer questions and resolve technical issues reported by client personnel).
Detailed coverage of following activity makes our maintenance service as a unique offering :
- Incident Management
- Modification management
- Maintenance and renewal
- Configuration control
- Program management and distribution
- Dedicated team 24/7 support
- Lower cost resources
- Focus on core activity with in-house team.
- Rapid time to realize and time to market the software product.
Qualsoft signs a detailed service level agreement (SLA) for software maintenance services for :
- Legacy software product maintenance
- Component development and upgradation
- Support to multiple platform versions
- Localization and customization of core products.
